Jira Service Management

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","userInitialAnnouncementMessageWiki":"While it is possible to create an account here, you can open a ticket and manage it 100% through email once it's in the system. No signup required.\nIf you do want to make an account to work in the web-based system it's easy - it only requires your email and choice of password (don't use your CalNet password).\nIf you have any questions or feedback email me - mattmacneil@berkeley.edu","translations":{"en-US":{"helpCenterTitle":"Berkeley Public Health | Communications Service Desk","sharedPortalName":"Communications Service Desk","announcementHeader":"You DO NOT need to create an account to submit, track, or update a ticket! ","announcementMessage":"While it is possible to create an account here, you can open a ticket and manage it 100% through email once it's in the system. No signup required.\n\nIf you do want to make an account to work in the web-based system it's easy - it only requires your email and choice of password (don't use your CalNet password). \n\nIf you have any questions or feedback email me - mattmacneil@berkeley.edu","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003262","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0be72b00-cc1c-4fe4-805b-d9936eac3bb0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNmU1YjRkNS02MTc1LTQ0ZTYtOTRjMC1lYWY3YWZlODAwYWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiZTcyYjAwLWNjMWMtNGZlNC04MDViLWQ5OTM2ZWFjM2JiMCI6WyJyZWFkIl19LCJleHAiOjE2Nzk2NTkxMzUsIm5iZiI6MTY3OTY1ODUzNX0.qxyzN98N8y-ZF1WLd2q4WkmEEBotCJuBn2e7d0C3iww&client=16e5b4d5-6175-44e6-94c0-eaf7afe800aa&height=300&mode=fit","bannerMediaApiFileId":"0be72b00-cc1c-4fe4-805b-d9936eac3bb0","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"website","projectId":10002,"serviceDeskId":3,"name":"Website update request","description":"Use this portal to add, remove, update or edit content on the Berkeley Public Health website.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"10016","name":"Edit an existing page on the BPH website","descriptionHtml":"","callToAction":"Edit an existing page on the BPH website","introHtml":"","icon":10300,"iconUrl":"https://berkeleypublichealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[3],"key":""},{"id":"10012","name":"Request a new page on the BPH website","descriptionHtml":"If you prefer to make edits in a shared document you can link to it in the description, just verify that you've shared it with me before you submit this form (grant view access to mattmacneil@berkeley.edu). 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